Refund Policy

A purchase is refunded in full when two things hold: it was made in the last 7 days, and none of its credits have been used. Making a video uses credits, so once a purchase has paid for a video it is not refunded, in part or in full. A video that fails gives its credits back on its own, and those credits count as unused. For the monthly plan this applies to the latest payment.

Sign in and find the purchase in the list at the end of this page. A card purchase made in the last 7 days whose credits are all unused has a “Refund” button: press it and the refund is sent right away; once Waffo confirms it, usually within minutes, the credits of that purchase are removed. A payment of the monthly plan is refunded by hand: the page tells you the request was received, and we make the refund and reply within 2 business days.

A purchase without the button says why: it is older than the refund window, or some of its credits were used.

1. Email support@waistheartai.com within 7 days of your purchase.
2. Write from the address of your Google account, or include the order reference from the email you got after paying.
3. You don’t need to give a reason.

You can ask for a refund within 7 days of the payment, as with a card. A USDT refund is always made by hand: the form only records your request.

• Use the form above with your license key and the email address you gave in the payment panel. The form answers “Request received”; we make the refund and reply within 2 business days. If you did not give an email address in the panel, email support@waistheartai.com with your license key and the transaction hash instead.
• We send the full amount you paid back to the address it came from, on the same network. The network fee you paid when you sent it is not part of the refund.
• After the refund the license key stops working.
• If you paid too little or too much, or your payment arrived after its 30-minute quote had expired, we handle it by hand: we write to the email address from the panel, or you can email support@waistheartai.com, and we settle it by completing the order or returning the money to the address it came from.

We issue card refunds through Waffo, our merchant of record, to your original payment method. How long it takes to appear depends on your bank or card provider. We reply to email requests within 2 business days. Whenever a refund is issued, by the button or by us, the credits of that purchase are removed.

The button only shows within 7 days, because our payment provider cannot refund older payments automatically. Email us anyway if something is wrong. We will look at it case by case. This policy does not limit any rights you have under the consumer law where you live. See also the terms of service.